New Membership/Future Members

I have received the automated email for signing up, can you hold our team’s place for one more week?

Yes and No, depending on the request.

Please contact your league manager by emailing hello@gomammoth.co.uk clearly stating the sport you play, league location and team name and we will try to accommodate your request!

If I am joining as an individual, will there be enough players on my team?

Yes. Individual teams almost always have enough players including substitutes.

If I cannot join on the specified start date, can I still join a league or fitness class?

Yes, send an email to memberships@gomammoth.co.uk with details.

Can myself and another individual sign up together on the same team?

Yes, click “Register as a group” and you can enter the names of the individuals you want to be in a team with. Or if you have already signed up just drop us an email and we’ll make sure you are put in the same team.

Can I attend a free trial session for a fitness class or sports league before committing?

Fitness Class: We offer all members a 5 day trial period after signing up. If you are not 100% satisfied with our classes for any reason, your membership will be terminated with immediate effect and your first month’s payment refunded.

Sports Leagues: You are welcome to visit a league before committing to joining, or you could come along to a training session (see training sessions LINK) which are pay-as-you-go.

How do I know what team I am in if I have registered as an ‘individual’?

You should receive your team information 1 week before your start date, in busy periods however you may not receive them until 48 hours before the start date.

I’d like to join a league but I’m not sure what level I am?

All our leagues are categorised as Recreation, Intermediate and Competitive, for a more detailed explanation please see our Levels of Play.

How do I know if there is space in the league I want to join?

Select your sport in the menu above, choose your venue and then you’ll see the available leagues. If your league is full you can register your details to be added to the waiting list.

Current Members

What should I do If I am registered as an individual but will be absent for some events?

Yes, we understand. There should be plenty of players in each league to cover games you cannot attend so do not worry.

You can email your teammates ahead of time so they can find a sub/ringer.

What happens if there are too many players in my individual team?

We can provide extra players for individual teams so that you have backups. Incase there are players that cannot make certain weeks, your team will have a sub.

When will weather cancellations be made?

Unless we contact you specifically your league will always be on regardless of weather, a little bit of British weather rarely stops GO Mammoth.

How do I receive contact information for my team?

Your team mates’ details are available as soon as you receive the league details (just follow the steps in the email). We strongly recommend that each team create a group email or team WhatsApp group, it is a great way to stay in touch with each other.

Can I change my team’s name?

Yes, please reply to one of your welcome or fixture emails and we can arrange this for you.

Who do I contact for results/scheduling for my team?

All of this information can be found in your control panel, please login then click on my account and navigate to fixtures and standings.

Sports Leagues

How do I view my fixtures or league standings?

Fixtures and standings are only visible to members. Members should login and select My Fixtures & Standings from the menu

How long is each game?

Games are usually played between 40-60 minutes.

For more information on your particular sport, head over the your sport page on the GO Mammoth website and once on the page, click onto the rules tab towards the bottom of the page.

Can we move our team to a different league/location?

Yes, however it depends on availability but this is not possible midway through the league season. Once a league starts we cannot switch teams unless we get a team to switch with you. For more information please contact your league manager by emailing hello@gomammoth.co.uk  clearly stating your sport, league location and team name.

If a player is missing, can we use a ringer/substitute?

Yes, you may use a substitute once. Although, if they wish to play more than once they need to sign up on your team roster and submit a form online.

When will I receive the fixtures/information for my team?

You should receive your fixtures 1 week before your start date, in busy periods however you may not receive them until 48 hours before the start date.

What is the league’s logistical format/information?

We provide this information 7 days prior to the start of your League allowing us to accept registrations and maximize the size and depth of the league. If you still haven’t received your fixtures/information 48 hours before your league starting please contact us at hello@gomammoth.co.uk clearly stating the sport you play, venue and league start date.

Fitness Classes

What you should do if you are a fitness instructor and you are going to be absent?

Please contact us in the office on 0203 696 2828 and ask to speak to the Fitness Team.

Whilst we always try our best to ensure every class starts on time sometimes traffic or external factors can cause a slight delay so please give a 10 minutes warning, they should be there by then.

Can I change to a different Fitness class?

You can do this by logging in to your GO Mammoth control panel and clicking the ‘My Classes’ link under ‘My Account’. You will have the option to permanently or temporarily swap your class through our online class calendar.

Trips/Holidays

How many people do you need to have the group discount?

If you have 4 or more on your booking, you are eligible for a group discount.

After booking, how do the installments work?

Secure a place on any of our trips by placing a small £50 deposit. The rest of your trip fee can be paid in installments at completely your own pace with no deadlines. Full payment simply needs to be received 6 weeks before your trip date.

How many people do you take on each trip?

We take a maximum of 50 people. This is the ideal number to maintain a great group environment, yet it also allows attendees to get to know everyone throughout their week.

What is the average age on the trips?

The age range tends to be between 25-35, however, we have had both older and younger attendees. If you are active and enjoy a good time – you will fit in perfectly!

I’m travelling by myself, is this OK?

We have multiple solo travellers book holidays with us. Though we have groups joining on all trips, we do also cater these weeks to individuals, perfect for people wanting to meet new people in a lively group atmosphere in an incredible destination. Don’t believe us? Simply have a look at some of our attendees’ reviews: here

What isn’t included in the price?

Your flights/travel arrangements to resort, travel insurance and beverages. See more info on our specific trip pages.

Why choose GO Mammoth to go on holiday?

As social sport experts who specialise in making life more fun, GO Mammoth is the ideal holiday choice for active adults looking to improve on/learn new skills abroad in an epic group environment. We offer great value fully hosted packages in world renowned European destinations.

Location/Venue Information

Can I hire a pitch for private use?

Cannot hire for smaller private events.

If you need a pitch for a larger private event, then yes.

For more information contact the Events Team at 020 3696 2826

Where do I find venue location/time information?

All information on how to get to the league can be found on the venue page on the website. Information on the times of your league games will be emailed out to you before each game and can be found in fixtures/standings within the “My Account” control panel.

General FAQ's

How do I view my fixtures or league standings?

Fixtures and standings are only visible to members. Members should login and select My Fixtures & Standings from the menu

What if I lose some of my belongings?

You will need to contact the league manager at hello@gomammoth.co.uk.

In the email, you must state your sport, league location and team name and we’ll investigate for you.

What should you do if you come across any incorrect scores or errors?

If you have noticed any errors with your scores, email us at hello@gomammoth.co.uk clearly stating the sport you play, the league location, date of the game and the correct score. We will then investigate and update as soon as we can.

Do you offer activities for children?

Unfortunately not currently. All members must be 18 or over.

Billing/Payment

How do I make a payment for a corporate booking?

Corporate bookings can pay by invoice on request, simply contact your league manager by emailing hello@gomammoth.co.uk clearly stating the sport you play, league location and team name and we’ll send out an invoice to you.

Will I get my money back if I miss a class?

Unfortunately not. Once you sign up, you are placed and booked into that class.

Can I pay weekly/monthly for my league?

All payments for leagues are made in full before your league starts. This ensures that all teams turn up for their games each week.

Cancelling Membership

How do I unsubscribe from all GO Mammoth emails/newsletters?

For you to be removed from our database please email hello@gomammoth.co.uk.

How can I cancel my fitness membership?

We’re sorry to hear you want to cancel your membership! To cancel you must complete an online cancellation form at least five business days before your next payment.

A cancellation form can be requested from GO Mammoth by calling 0207 381 6034 or by emailing memberships@gomammoth.co.uk.

Any other forms of notification will unfortunately not be accepted.

Can I cancel, postpone or freeze my Fitness Membership?

Yes, to cancel, postpone or freeze your fitness membership please email us on fitness@gomammoth.co.uk clearly stating your full name and current class and someone will contact you as soon as possible.

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