New Members

I’d like to join a league but I’m not sure what level of play I am?

Select your sport in the menu above, choose your venue and then you’ll see the available leagues. The levels of play (usually recreational/social, intermediate, competitive), are all explained clearly on these pages and cater for differing levels of experience and ability.

How do I know if there is space in the league I want to join?

Select your sport in the menu above, or click “Find activities” and select our venue and then you’ll see the available leagues. If your league is full it will say “Enquire now” if it is full (or has limited spaces left) instead of “Join as individual/team” . When you click “Enquire now” you can leave us details and we can check availability for you

Where can I find the rules for my sport?

Click “Sport” above, and scroll down to the bottom of your specific sport page. In the “Find out more” section near the bottom of the page, you can see a link to the rules. They are also listed on the relevant venue and league pages under “League details” section.

How long is each game?

Games are usually played between 40-60 minutes. For more information on your particular sport, head over the your sport page , click onto the rules tab towards the bottom of the page.

What should I do If I am registered as an individual but will be away/miss some games?

There should be plenty of players in each team to cover games you cannot attend so do not worry. You should also communicate with your team mates ahead of time so they can find a sub/ringer if needed.

Where do I find venue location/time information?

All information on how to get to the venue can be found on the venue page on the website and in your welcome kick-off email. Information on the times of your games/classes will be emailed out to you before each game and can also be found in “My Fixtures” or “My Classes” in your control panel.

Can myself and a friend sign up together and be kept in the same team?

Yes, click “Join as Individual” once you’ve selected the league, and click on “Joining with friends” (in Step 1 of registration) . In this box you can enter the names of the individuals you want to be in a team with. Or, if you have already signed up just drop us an email and we’ll make sure you are put in the same team.

If I am joining as an individual, will there be enough players on my team?

Yes. We intentionally build all individual teams to ensure they have enough players including substitutes.

If I cannot join on the specified start date, can I still join now?

Sports leagues: Fixtures begin on a certain date, so if you are unable to attend the first or any fixture, you should inform your team-mates so they can find a stand-in for you

Fitness classes: Yes – during the sign-up process you can specify a future start date if you are unable to start attending classes immediately.

Can I attend a free trial session before committing?

Sports Leagues: You are welcome to visit a league before committing to joining to watch the league in action and chat to some members. However, please contact us before deciding to visit a venue as we would need to ensure the league manager and facility are expecting you and have you on our records. 

Fitness Class: We offer all members a 5 day trial period after signing up. If you are not 100% satisfied with our classes for any reason, your membership will be terminated with immediate effect and your first month’s payment refunded.

How do I know what team I am in if I have registered as an ‘individual’?

You should receive your team information 1 week before your start date, in busy periods however you may not receive them until 48 hours before the start date. On receiving your team-mates details, we recommending introducing yourselves virtually ahead of the first night

Sports Leagues

Where can I find the rules for my sport?

Click “Sport” above, and scroll down to the bottom of your specific sport page. In the “Find out more” section near the bottom of the page, you can see a link to the rules. They are also listed on the relevant venue and league pages under “League details” section.

How do we find extra players / ringers / stand-in players for our fixture today?

It is the responsibility of every team to field a full team every week. We have a “Ringers” function when you login to your profile. This will give you the ability to SMS/email other teams in your league or players at nearby venues who have expressed an interest in subbing into other teams.

What happens if our team has to forfeit because we can’t find enough players?

A forfeit should be a last resort as it means your opposing team misses out on a week of games. Forfeits can therefore seriously damage the running of a league and goodwill between teams. In the very rare event of a forfeit please contact us in advance in the office so we can let the opposing team know.

IMPORTANT: If a team forfeits more than once in a season, GO Mammoth has the right to eject the team from the league in the interest of the other teams. In which case, in line with our terms & conditions, no refunds will be given.

If you are struggling for players, please use our Ringers function (see above)

When will bad weather or game cancellations be made?

Unless we contact you specifically (by email or sms) your league will always be on regardless of weather, as a little bit of British weather (including heavy rain!) rarely stops GO Mammoth. If games are in very rare circumstances cancelled due to dangerous weather, we will typically contact you on the afternoon of the league usually by 5pm.

How do I view my fixtures or league standings?

Fixtures and standings are only visible to members. Members should login and select My Fixtures & My Standings from the menu

What should you do if you come across any incorrect scores or errors?

If you have noticed any errors with your scores, email us at hello@gomammoth.co.uk clearly stating the sport you play, the league location, date of the game and the correct score. We will then investigate and update as soon as we can.

How long is each game?

Games are usually played between 40-60 minutes. For more information on your particular sport, head over the your sport page , click onto the rules tab towards the bottom of the page.

What should I do If I am registered as an individual but will be away/miss some games?

There should be plenty of players in each team to cover games you cannot attend so do not worry. You should also communicate with your team mates ahead of time so they can find a sub/ringer if needed.

Where do I find venue location/time information?

All information on how to get to the venue can be found on the venue page on the website and in your welcome kick-off email. Information on the times of your games/classes will be emailed out to you before each game and can also be found in “My Fixtures” or “My Classes” in your control panel.

What if I lose some of my belongings / is there a lost property?

Please contact us at hello@gomammoth.co.uk specifying the league/venue/day and what you lost etc, and we will contact the venue on your behalf

What happens if there are too many players in my individual team?

We build teams of individuals larger intentionally as we’ve found that not all players can make all weeks. e.g if 7 players are on the court, it is normal to have 10 players in a squad. Exactly 7 players leads to teams struggling to find enough players each week. If you are concerned or would like to discuss your squad size, then please contact us in the office

When will I receive fixtures & information of my team?

You should receive your fixtures 1 week before your start date. In busy periods however you may not receive fixtures until 48 hours before the start date.

How do I receive contact information for my team?

Your team mates’ details are available as soon as you receive the league details (just follow the steps in the email) usually 1 week before the league starts. You can find them in your control panel under “My Teams”. We strongly recommend that each team create a group email or team WhatsApp group, it is a great way to stay in touch with each other.

Can I change my team’s name?

Yes, please log into your control panel > My Teams > Rename this team (next to the team name)

If I cannot join on the specified start date, can I still join now?

Sports leagues: Fixtures begin on a certain date, so if you are unable to attend the first or any fixture, you should inform your team-mates so they can find a stand-in for you

Fitness classes: Yes – during the sign-up process you can specify a future start date if you are unable to start attending classes immediately.

Can I attend a free trial session before committing?

Sports Leagues: You are welcome to visit a league before committing to joining to watch the league in action and chat to some members. However, please contact us before deciding to visit a venue as we would need to ensure the league manager and facility are expecting you and have you on our records. 

Fitness Class: We offer all members a 5 day trial period after signing up. If you are not 100% satisfied with our classes for any reason, your membership will be terminated with immediate effect and your first month’s payment refunded.

If a player is missing, can we use a ringer/substitute?

Yes, you may use a substitute once. Although, they will need to sign up on your team roster and submit a form online. Please ask them to speak to a GO Mammoth rep on arrival and they can sign them in on their phone

Can I pay weekly or pay monthly for my league?

All payments for leagues are made in full before your league starts. This ensures that all teams turn up for their games each week.

Who do I contact for results/scheduling for my team?

All of this information can be found in your control panel, please login then click on my account and navigate to “My Fixtures” and “My Standings”

Fitness Classes

If I can’t make my usual class, can I attend a different class?

Yes. Under all our memberships you are able to attend a different class either temporarily or permanently each week. However, this must be Booked online in your classes calendar BEFORE your usual class has happened in that week.

Do I need to bring my own equipment?

GO Mammoth provide all equipment required for you to participate in a class (e.g. matts, boxing gloves etc). However, it is recommended for members to bring their own fitness equipment in order to ensure you personal fit and comfort in the longer term.

Where do I find venue location/time information?

All information on how to get to the venue can be found on the venue page on the website and in your welcome kick-off email. Information on the times of your games/classes will be emailed out to you before each game and can also be found in “My Fixtures” or “My Classes” in your control panel.

What if I lose some of my belongings / is there a lost property?

Please contact us at hello@gomammoth.co.uk specifying the league/venue/day and what you lost etc, and we will contact the venue on your behalf

Will I get my money back if I miss a class?

Unfortunately not. Once you sign up, you are placed and booked into that class. However, you are able to swap to a different class in your control panel any point before your normal class has happened. 

Can I change/swap to a different fitness class?

You can do this by logging in to your GO Mammoth control panel and clicking the ‘My Classes’ link under ‘My Account’. You will have the option to permanently or temporarily swap your class through our online class calendar.

If I cannot join on the specified start date, can I still join now?

Sports leagues: Fixtures begin on a certain date, so if you are unable to attend the first or any fixture, you should inform your team-mates so they can find a stand-in for you

Fitness classes: Yes – during the sign-up process you can specify a future start date if you are unable to start attending classes immediately.

Can I attend a free trial session before committing?

Sports Leagues: You are welcome to visit a league before committing to joining to watch the league in action and chat to some members. However, please contact us before deciding to visit a venue as we would need to ensure the league manager and facility are expecting you and have you on our records. 

Fitness Class: We offer all members a 5 day trial period after signing up. If you are not 100% satisfied with our classes for any reason, your membership will be terminated with immediate effect and your first month’s payment refunded.

How do I pause/freeze or cancel my Fitness Membership?

PAUSING MEMBERSHIP: If you are injured or going away, we can freeze your membership for a temporary period. Simply email us at hello@gomammoth.co.uk and we’ll confirm back. This will avoid you incurring re-joining costs or potentially higher membership fees when you return.

CANCELLING MEMBERSHIP: To cancel you must complete an online cancellation form at least 5 business days before your next payment.A cancellation form can be requested by emailing hello@gomammoth.co.uk. Any other forms of notification will unfortunately not be accepted.

Billing/Payment

Do you provide refunds?

No refunds within 5 days of the originally posted start date of the league (no matter the circumstances – which includes but is not limited to illness and injury). For ALL refunds processed before this time, there will be a £15 processing fee for Individuals and a £30 processing fee for Teams

Do you provide corporate invoices and bank transfers as payment?

99.9% of players pay online using a debit/credit card as cleared funds is the only way to ensure your space in the league is guaranteed. If you are a company, you can pay by invoice on request but please note that invoices must be paid in full before the beginning of the league otherwise your team will not be permitted to play. Please email hello@gomammoth.co.uk clearly stating the sport you play, league location and team name and we’ll send out an invoice to you.

Can I pay weekly or pay monthly for my league?

All payments for leagues are made in full before your league starts. This ensures that all teams turn up for their games each week.

General

How do I contact us?

Please follow this link Contact Us

How do I unsubscribe from all GO Mammoth emails/newsletters?

For you to be removed from our database please email hello@gomammoth.co.uk.

Can I hire a pitch for private use?

We do not hire out pitches for smaller private events. However, if you are looking to hire a pitch for a larger corporate event (eg. 20-100 people), then we should be able to help. For more information, please contact us and speak to our Corporate Team.

Do you offer activities for children? How old do you need to be?

Unfortunately not currently. All members must be a minimum age of 18 or older.

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