How Do I Set Up A Split Payment? After registering for your preferred league, click on your statement on your profile through the GO Mammoth website, this is found on the drop down menu. Choose to make a payment for the bill. Then tick the box for the League Fee to be paid and click on ‘Make Payment’. You will then have 2 payment options, for the shared payment option choose ‘Pay My Share’. You will then be able to select the teammates you’d like to pay for this league, if they are not showing please click on ‘Add Another Sharer’ and add their name and email address. Once all payees boxes have been ticked the total fee will be split evenly between those selected. You should then select ‘Pay My Share And Email The Others’, this will confirm the payees and the amount each is to pay and send emails to all players with a link to their statement to simply make payment. For your portion of the payment you will be asked to enter card details and pay your share at that point. All transactions for shared payment options must be completed online by those allocated to make payment by the team organiser.
Do leagues run over Christmas? GO Mammoth Leagues take a break over the Christmas Period so that all members can enjoy time with loved ones. The break time can vary depending on which day of the week Christmas falls but games are normally not scheduled for two weeks and do not run between Christmas and the New Year. Fixtures will be updated in December (or before) to show excluded weeks over this Xmas period.
How do I know if there is space in the league I want to join? Select your sport in the menu above, or click “Find activities” and select our venue and then you’ll see the available leagues. If your league is full it will say “Enquire now” if it is full (or has limited spaces left) instead of “Join as individual/team” . When you click “Enquire now” you can leave us details and we can check availability for you
Where can I find the rules for my sport? Click “Sport” above, and scroll down to the bottom of your specific sport page. In the “Find out more” section near the bottom of the page, you can see a link to the rules. They are also listed on the relevant venue and league pages under “League details” section.
Do you provide refunds? No refunds within 5 days of the originally posted start date of the league (no matter the circumstances – which includes but is not limited to illness and injury). For ALL refunds processed before this time, there will be a £15 processing fee for Individuals and a £30 processing fee for Teams
How do we find extra players / ringers for our fixture today? It is the responsibility of every team to field a full team every week. We have a “Ringers” function when you login to your profile. This will give you the ability to SMS/email other teams in your league or players at nearby venues who have expressed an interest in subbing into other teams as a stand-in player.
What happens if our team has to forfeit because we can’t find enough players? If you are struggling for players, please use our Ringers function (see ‘Find Ringers’ option when logged-in) OR ask friends if they can play. A forfeit should be a last resort as it means your opposing team misses out on a week of games. In the very rare event of a team absence, please call us on 0207 381 6034 as soon as possible. IMPORTANT: If a team forfeits more than once in a season, GO Mammoth has the right to eject the team from the league in the interest of the other teams. In which case, in line with our terms & conditions, no refunds will be given.
When will bad weather or other game cancellations be made? We will work to inform all players via text or email where games are cancelled. Given we live in the UK, where weather can be very changeable, GO Mammoth’s general viewpoint is that it is better to get players out playing each week EVEN IF it’s wet, cold, windy, raining, and even sometimes snowing. Similar to school, once you’re running about and playing, you may need to be more conscientious/slow the game down, but it’s still essentially exercise with friends. Below are the various scenarios for when games may be cancelled due to extreme weather: Games cancelled in advance – If games are cancelled in advance during the day you will usually be informed by 5pm on the day by email/sms. If this happens, your missed games will be rescheduled (extra week added on to the season) – so you will not miss any games overall. If you do not hear from us by 5pm, please ASSUME all games will be going ahead. We do speak with Venues throughout the day as well as looking at forecasts to determine whether games can go ahead. Late notice cancellation – very occasionally the weather may deteriorate last minute which means the GO Mammoth umpire has to cancel games when you arrive or after games have already started. We try to minimise this scenario as much as possible for obvious inconveniences for players (and umpires), but when it does happen games not played will be rescheduled or credited. This decision to cancel games is completely at the discretion of GO Mammoth and feeds into the following point. Team Forfeits – If you arrive at the venue and the GO Mammoth umpire has said it is playable but you disagree and/or do not wish to play e.g. it may be miserable/slippery/cold/wet etc, then this will be treated as a forfeit and fixtures will not be rescheduled or credits offered. In this instance, the GO Mammoth umpire is best placed to make the decision. Often some teams are happy to play in the conditions whilst others are not, so the last word is to the umpire.
What should you do if you come across any incorrect scores or errors? If you have noticed any errors with your scores, email us at hello@gomammoth.co.uk clearly stating the sport you play, the league location, date of the game and the correct score. We will then investigate and update as soon as we can.